Subject: Response to Dispute Case #[CASE_NUMBER]
Dear [Platform] Dispute Resolution Team,
I am writing to formally contest the chargeback filed for transaction ID [TRANSACTION_ID] on [DATE] in the amount of $[AMOUNT].
Transaction Details:
The customer placed an order for [PRODUCT/SERVICE] on [DATE]. The product/service was delivered successfully on [DELIVERY_DATE], as evidenced by the attached documentation.
Evidence Provided:
- Proof of delivery confirmation (attached)
- Communication logs showing customer acknowledged receipt (attached)
- Terms of service acceptance showing no-refund policy (attached)
- Technical logs (IP address, access timestamps) confirming customer accessed content (attached)
Conclusion:
This transaction was legitimate, authorized, and completed successfully. The customer received the product/service as described. I respectfully request that this dispute be resolved in the merchant's favor and the funds be returned to my account.
Please contact me if you require additional information.
Sincerely,
[YOUR NAME]
[YOUR BUSINESS NAME]